Payment Terms for Dubai Future
At Dubai Future, we aim to make your shopping experience convenient and secure. Below are the payment terms that guide our transactions:
1. Accepted Payment Methods
- Cash: We accept cash payments at all our store locations.
- Credit/Debit Cards: All major credit and debit cards, including Visa, MasterCard, and American Express, are accepted.
- UPI Payments: We accept UPI-based payments through platforms like Google Pay, PhonePe, and Paytm.
- Bank Transfers: Direct bank transfers are accepted for larger purchases. Please contact our customer service for bank details.
- EMI Options: Easy monthly installment (EMI) options are available on select credit cards. Terms and conditions apply.
2. Payment Timing
- Immediate Payment: Full payment must be made at the time of purchase for all in-store transactions.
- Online Orders: For online orders, payment must be completed before the order is processed. Orders will not be shipped until full payment is received.
- Pre-Orders: For pre-ordered items, a minimum deposit of 25% is required to secure your order. The remaining balance must be paid before the item is shipped or picked up.
3. Security & Fraud Prevention
- Secure Transactions: We use industry-standard encryption to ensure that your payment information is secure.
- Fraud Monitoring: Transactions may be subject to verification by our fraud prevention team. In some cases, additional documentation may be required to confirm the purchase.
4. Payment Issues
- Declined Payments: If your payment is declined, please check with your bank or card issuer. You may also contact our customer service team for assistance.
- Failed Transactions: If a payment fails due to technical issues, please try again or choose a different payment method. If the amount has been deducted from your account without confirmation, please contact us immediately.
5. Refunds & Credits
- Refund Processing: Refunds for returned items will be processed using the original payment method. Please allow up to 7 business days for the refund to be reflected in your account.
- Store Credits: In certain cases, such as exchanges or partial refunds, store credits may be issued. These credits can be used for future purchases and are valid for 6 months from the date of issue.
6. Payment Disputes
- Dispute Resolution: In the event of a payment dispute, please contact our customer service team within 7 days of the transaction. We will work with you and the payment processor to resolve the issue.
- Chargebacks: Unresolved disputes may lead to chargebacks. Please be aware that unwarranted chargebacks may result in restrictions on future purchases from Dubai Future.
7. Promotions & Discounts
- Discount Codes: Promotional codes must be applied at checkout to receive the discount. Only one code may be used per transaction.
- EMI Promotions: Special EMI offers may be available during promotional periods. Please check with our sales team for eligibility and terms.
8. Contact Us
For any questions or concerns about payments, please contact our customer service team at +91 62358 69992
We appreciate your business and are committed to providing a smooth and secure payment experience.