At Dubai Future, we prioritize your satisfaction and aim to provide exceptional customer service. Our dedicated team is here to assist you with any questions, concerns, or issues you may encounter. Below is an outline of our customer service policies.
1. Contacting Customer Service
Customer Support:
- Our customer service team is available to assist you via phone, email, and in-store.
- Phone: +91 62358 69992
- Email: sales@dubaifuturegroup.com
- Store Locations: Visit any of our store locations during business hours for in-person assistance.(kilimanoor, venjaramood, pattom, kadakkal)
Business Hours:
- Our customer service team is available from 9:30 AM to 10:30 PM, Monday to Sunday. We are committed to responding to all inquiries as promptly as possible.
2. Common Inquiries
Order Status:
- For inquiries regarding the status of your order, please have your order number ready when you contact us. You can also track your order online using the tracking number provided in your shipping confirmation email.
Product Information:
- If you need more information about a product, such as specifications, compatibility, or availability, our team is here to help. We can provide detailed information to ensure you make an informed purchase.
Returns & Exchanges:
- For questions about returns or exchanges, please refer to our [Returns & Exchanges Policy]. Our customer service team can guide you through the process and assist with any issues that may arise.
Technical Support:
- If you encounter technical issues with a product purchased from us, our team can provide troubleshooting assistance or direct you to the appropriate service provider for repairs.
3. Complaint Resolution
Submitting a Complaint:
- We take all customer complaints seriously. If you are unsatisfied with our products or services, please contact us with detailed information about your complaint. We will work to resolve the issue as quickly as possible.
Resolution Process:
- Upon receiving a complaint, our customer service team will investigate the matter and provide a resolution within 3 business days. If additional time is required, we will keep you informed throughout the process.
Escalation:
- If you are not satisfied with the initial resolution, you may request to escalate the matter to a manager or supervisor. We are committed to finding a solution that meets your needs.
4. Customer Feedback
Feedback & Suggestions:
- Your feedback is valuable to us. We welcome any suggestions or comments that can help us improve our products, services, or overall customer experience. You can submit feedback via email, phone, or in-store.
Surveys:
- Periodically, we may conduct customer satisfaction surveys to gather insights on how we can better serve you. Participation is voluntary, and your responses will help us enhance our offerings.
5. Warranty & Repairs
Product Warranties:
- Many of our products come with manufacturer warranties. If you need assistance with a warranty claim, please contact us, and we will guide you through the process.
- Exclusive Care: For repair services, our ‘Exclusive Care’ department is available at all our branches, with specialized services for premium products, especially Apple devices, at our Pattom location.
Repair Services:
- In addition to manufacturer warranties, we offer repair services for a wide range of products. Our skilled technicians are trained to handle repairs efficiently and effectively. Please contact us to schedule a repair or inquire about repair costs.
6. Loyalty Programs
- Customer Rewards:
- As a valued customer, you may be eligible for our loyalty programs, which offer benefits such as discounts, early access to sales, and special offers. To learn more or enroll in our loyalty program, please contact our customer service team.
7. Data Protection & Privacy
Privacy Policy:
- We are committed to protecting your personal information. For details on how we collect, use, and safeguard your data, please refer to our [Privacy Policy].
Confidentiality:
- All customer interactions, including inquiries, complaints, and feedback, are handled with the utmost confidentiality. We respect your privacy and ensure that your information is protected.
8. Special Requests & Custom Orders
Custom Orders:
- If you have a special request or need a custom order, our team is here to assist. Whether it’s a bulk purchase, a specific product configuration, or a unique service, we will work with you to meet your requirements.
Gift Services:
- We offer gift wrapping and special messaging services for purchases intended as gifts. Please let us know if you would like to add a personal touch to your order.
9. Commitment to Excellence
Quality Assurance:
- At Dubai Future, we are committed to providing high-quality products and services. Our team regularly undergoes training to stay updated on the latest technologies and best practices in customer service.
Continuous Improvement:
- We continuously strive to improve our customer service by incorporating feedback, adopting new technologies, and refining our processes to better serve you.
10. Contact Us
For any questions, concerns, or assistance, please do not hesitate to reach out to us at +91 62358 69992. We are here to help and ensure your experience with Dubai Future is exceptional.