At Dubai Future, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not entirely happy with your product, our Returns & Exchanges policy is designed to make the process as smooth as possible.
1. Eligibility for Returns & Exchanges
- Time Frame: Returns or exchanges must be initiated within 7 days of the purchase date.
- Condition: Items must be in their original condition, unused, and with all original packaging, accessories, and tags intact.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
2. Non-Returnable Items
- Personalized Items: Customized or personalized products cannot be returned or exchanged.
- Software & Digital Products: Any software or digital products that have been opened or activated are not eligible for return.
- Consumables: Items such as batteries and screen protectors, once opened, cannot be returned.
3. Exchange Policy
- Like-for-Like Exchange: You may exchange your product for a similar item, subject to availability.
- Price Difference: If the exchanged product is of higher value, the difference must be paid. If it is of lower value, a store credit will be issued for the difference.
4. Refunds
- Refund Method: Refunds will be processed using the original payment method. Please allow up to 7 business days for the refund to appear in your account.
- Partial Refunds: In some cases, only partial refunds are granted if the item shows signs of use, is damaged, or is missing parts not due to our error.
5. Defective or Damaged Items
- Inspection: If you receive a defective or damaged item, please contact us immediately. We will inspect the item and offer a replacement or full refund if the defect is verified.
- Shipping Costs: If the return is due to our error or a defective product, we will cover the return shipping costs.
6. How to Initiate a Return or Exchange
- In-Store: Visit any of our branches with the item and proof of purchase to initiate a return or exchange.
- Online: Contact our customer service team at [customer service email/phone number], and they will guide you through the process.
7. Exceptions
- Promotional Items: Items purchased during a sale or promotion may have different terms and conditions, which will be clearly stated at the time of purchase.
8. Contact Us
For any further assistance with returns or exchanges, please contact us at [customer service contact details].
We appreciate your business and are committed to providing the best customer service experience possible.