At Dubai Future, we strive to make your shopping experience smooth and enjoyable. Below are the detailed policies related to placing orders and shipping.
1. Placing Orders
Order Process:
- Browse our website and add desired items to your shopping cart.
- Review your order and proceed to checkout.
- Provide accurate billing and shipping information.
- Select your preferred payment method and complete the purchase.
- You will receive an order confirmation via email, including your order number and details.
Order Changes & Cancellations:
- Once an order is placed, it is processed immediately. If you need to change or cancel your order, please contact our customer service team as soon as possible.
- Changes or cancellations may not be possible if the order has already been shipped.
Pre-Orders & Backorders:
- For pre-ordered items, payment is required at the time of placing the order. You will be notified of the expected delivery date.
- If an item is out of stock and on backorder, you will be informed, and the order will be shipped once the item is available.
2. Shipping Options
Delivery Methods:
- Standard Shipping: Delivered within 3-5 business days.
- Express Shipping: Delivered within 1-2 business days. Additional charges apply.
- In-Store Pickup: Available at any of our store locations. You will be notified when your order is ready for pickup.
Shipping Charges:
- Shipping costs are calculated based on the destination, weight, and size of the package.
- Free standard shipping is available on orders over a certain amount [specify if applicable].
- Express shipping and oversized items may incur additional charges.
Shipping Areas:
- We ship to locations within [your region or country]. Some remote areas may have extended delivery times.
- Currently, we do not offer international shipping.
3. Order Tracking
Tracking Information:
- Once your order is shipped, you will receive a tracking number via email or SMS.
- Use the tracking number to monitor the status of your delivery on the carrier’s website.
Delivery Times:
- Standard shipping: 3-5 business days.
- Express shipping: 1-2 business days.
- Delivery times may vary due to factors such as weather, holidays, or carrier delays.
4. Shipping Conditions
Address Accuracy:
- Please ensure that the shipping address provided is accurate and complete.
- We are not responsible for delays or losses caused by incorrect or incomplete addresses.
Delivery Confirmation:
- A signature may be required upon delivery. If no one is available to sign, the carrier may attempt re-delivery or leave the package at a secure location, depending on the delivery method chosen.
Failed Delivery Attempts:
- If a delivery attempt fails due to incorrect address information or the recipient being unavailable, re-delivery may incur additional charges.
5. Shipping Issues
Lost or Damaged Packages:
- If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and may offer a replacement or refund, depending on the circumstances.
Undeliverable Packages:
- If a package is returned to us as undeliverable, we will contact you to arrange re-delivery. Additional shipping fees may apply.
6. International Orders (If Applicable)
Customs & Duties:
- For international orders, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country.
- These charges are not included in the purchase price and are payable upon delivery.
Shipping Restrictions:
- Some products may be restricted or prohibited from shipping to certain countries. You will be notified if an item in your order cannot be shipped to your location.
7. Contact Us
- Customer Support:
- If you have any questions or concerns about your order or shipping, please contact our customer service team at +91 62358 69992. We are here to help and ensure your satisfaction.